Privacy Policy

At Homecare My Way, we are committed to protecting your personal information and
handling it responsibly. This Privacy Policy outlines how we collect, use, store, and protect
your personal data in compliance with the Privacy Act 1988 (Cth) and the Privacy and
Data Protection Act 2014 (Victoria).

Use of Our Website
When you submit information through our website, we use it to process your inquiries,
requests, or submissions. We may also send follow-up information, including newsletters or
service updates. You can unsubscribe from our newsletters at any time by following the
instructions provided.
We will not share your personal information with third parties unless required by law. Please
note that our website may contain links to external sites. Homecare My Way is not
responsible for the privacy practices of these third-party websites.

Data Security
We take all reasonable steps to protect your personal information from misuse, loss,
unauthorized access, modification, or disclosure.

Our security measures include:

• Secure electronic storage systems
• Physical documents stored in locked cabinets
• Access restricted to authorized staff only
• Regular monitoring and audits to ensure compliance

Data Storage
We may store personal information in both electronic and hard copy formats:

• Electronic records are stored on secure servers.
• Hard copies are kept in locked cabinets.

When your personal information is no longer needed, we securely destroy or delete it
to ensure your privacy.

Personal Information We Collect
As a client of Homecare My Way, we collect personal information to provide you with high-
quality care and support. The types of information we may collect include:

• Identity details: Name, date of birth, and contact information (address, phone,
  email).
• Health information: Medical records, care plans, and other health-related details.
• Next of kin or emergency contact: Name and contact information of your nominated contact person.

We only collect personal information with your knowledge and for the purpose outlined at the
time of collection.

Sharing Information
In certain cases, we may need to share your personal information with third parties to
provide you with comprehensive care. This may include:

• Home care providers
• Allied health professionals
• Medical services or specialists

We will only disclose your personal information with your consent, except where required by
law.

Your Privacy Rights and Complaints

If you have any concerns or complaints regarding our privacy practices or how we handle
your personal information, please contact us using the details below. We take all privacy-
related queries seriously and will work to address them promptly.
Email: info@homecaremyway.com.au
Phone: 1300 422 123
Address: G/312 St Kilda road, Melbourne, 3004

If you are not satisfied with our response, you can escalate the matter to the Office of the
Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our operations or legal
requirements. The most recent version will always be available on our website.

Your privacy is important to us. By using our services, you agree to the terms outlined in this
Privacy Policy. If you have any further questions or concerns, please contact us.